FAQ – Thailammai Cinemas Ticket Booking (TicketNew Platform)
1. Which platform is authorized for online booking?
TicketNew and the Thailammai Cinemas TicketNew-powered app serve as the official digital booking channels.
2. Do I need to set my location manually?
Yes — selecting Thiruvarur ensures the system surfaces Thailammai Cinemas in the theatre listing.
3. Are all movie formats and showtimes visible in real time?
Yes — the platform provides a real-time, demand-synced view of movies, formats, and show schedules.
4. Can I choose seats before payment?
Absolutely — the seat-map allows customers to preselect preferred seats prior to initiating the transaction.
5. What payment options are supported?
TicketNew supports all major digital payment modes, including UPI, net banking, debit/credit cards, and wallets.
6. Will I receive a physical ticket?
A digital confirmation with a QR code is issued instantly; this acts as the valid entry credential at the theatre.
7. What if my booking fails but money is deducted?
The system triggers an automated reversal cycle; refunds typically reflect within standard banking timelines.
8. Can I cancel or modify my booking?
Cancellation and modification policies are governed by TicketNew’s operating framework and may vary by show.
9. Do I need an account to book tickets?
While guest checkouts may be available, creating an account enhances transactional visibility and history tracking.
10. Is the Thailammai Cinemas app different from TicketNew?
It runs on the TicketNew infrastructure but is branded for theatre-specific customer engagement.
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